FAQ2021-04-30T13:00:08+00:00
What is the MAC address?2021-04-30T13:20:41+00:00

The MAC in the unique smart phone number created by its manufacturer. If the wifi in the smartphone is operating, the device will collect its unique mac address. 

 

What if the wifi is not working?2021-04-30T13:20:15+00:00

The visitors will be affected  in the counting but its possible that the outside traffic & average time & retention rate may not be captured. However, we collected cumulative data therefore the margin of wifi-not working is possibly less than 1%.

 

Can you customize the Linkers Cloud dashboard?2021-04-30T13:19:34+00:00

Yes, Linkers cx cloud platform offers customization to the dashboard so that you can view the most important KPIs and metrics. 

 

What is visitors turn-in rate?2021-04-30T13:19:04+00:00

The turn-in rate is the percentage of outside traffic entering your store, this is used to measure site strategic location and windows display effectiveness.

 

What language does the platform operates on?2021-04-30T13:18:36+00:00

We currently offer the English language version. The Arabic language will be available soon.

 

Does the sensor capture facial expressions?2021-04-30T13:16:32+00:00

Linkers can’t capture people’s faces since it’s compliant with GDPR and the counting is based on the people’s body shape.

What do I need to operate the sensor device?2021-04-30T13:16:01+00:00

All you need to have is a stable internet connection and a power supply.

Does the sensor automatically analyze the data?2021-04-30T13:15:30+00:00

The sensors collect the data and transfer them to Linkers Cloud where it’s automatically analyzed and visualized to the user.

Do you offer queue line measurements?2021-04-30T13:14:49+00:00

Yes, Linkers Cx has the ability to measure the queue line of visitors and average waiting time.

 

How often do you generate the data?2021-04-30T13:14:15+00:00

Data can be generated and exported from Linkers cloud platform as many times you would like, and to help you make sense of those data you can book our data analytics team at any time to discuss those findings.

 

Are you GDPR compliant?2021-04-30T13:13:57+00:00

Yes, we are GDPR Compliant and protect your customers’ privacy and data. Also, we protect the visitors data and unique MAC address.

 

Do you offer sensor installation?2021-04-30T13:12:09+00:00

Yes, linkers support team is here to support you with installation and activating the service.

 

How do I install the sensor?2021-04-30T13:11:39+00:00

Linkers devices are easy to install and could be done without intervention of the installation team.

Can I export the data?2021-04-30T13:11:08+00:00

Yes, you can export the data in different methods. API , SQL and Excel.

 

Do you offer POS integration?2021-04-30T13:09:47+00:00

Yes, we offer POS integration with Linkers cloud for your convenience, to learn more about it please contact us or request a demo session here.

 

How does Linkers sensors work?2021-04-30T13:08:59+00:00

Linkers sensors have an-advance 3D camera combined with a smart-wifi detector. To learn more about how our sensors work please check out this page.

 

Is the staff excluded from being counted?2021-04-30T13:07:37+00:00

Yes, we provide multiple solutions that will exclude staff from being counted.

 

How many devices are needed per store?2021-04-30T13:03:12+00:00

It depends on the number of entrances and store layout  that you would like to monitor. Contact us or book a meeting with us to assist you further here.

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People Counting with Linkers Cx!

Linkers Cx goes beyond traditional door counters and people counters to not only measure customer foot traffic but also, the way customers engage with your business. A simple Sensor above the door, is all you need to understand and optimize how you operate a physical space.

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